At Macaw Lodge we understand the importance of privacy and are committed to earning the trust of guests by adopting high standards. The Macaw Lodge describes the type of personal information we collect and receive, the circumstances in which we collect or receive the personal information, the policies and procedures that have been established outlining its use and storage and sharing certain types of personal information in certain limited circumstances, the procedures you must follow if you have any questions or requests regarding your personal information or our policies and procedures and the person to whom such questions or requests should be addressed as well as the means through which you will communicate with that person. In this policy, personal information means information about you that is personally identifiable such as your name, address, email address, or telephone number, or that is not publicly available.
What information do we request?
We collect your information when you register on our website, make a reservation, subscribe to our newsletter or fill out a form. When booking or registering on our site, you may be asked to enter your name, email address or telephone number. It is possible, however, to visit our site anonymously.
What do we use your information for?
All of your information that we collect may be used in one of the following ways:
– To improve our website (we continually strive to improve website offerings based on the information and feedback we receive from our customers)
– To improve customer service (your information helps us to respond more effectively to your customer service requests and support needs)
– To process reservations.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, except for the express purpose of providing a requested service. The email address you provide for booking processing will only be used to send you information and matters related to your reservation.
Note: If at any time you wish to stop receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
When making a reservation or using the services of Macaw Lodge it is necessary to have information in order to identify, contact and process your request. This information typically includes, but is not limited to, your name, address, telephone number, email address, credit card number and expiration date, and language preference.
How do we protect your information?
We implement a number of security measures to maintain the safety of your personal information when you make a reservation, submit or access your personal information. We offer the use of a secure server. All sensitive/credit information supplied is transmitted via Secure Socket Layer (SSL) technology and encrypted in the database of our payment providers to be accessible by authorized persons with special access rights to such systems, and they are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, finances, etc.) will not be stored on our servers.
Do we disclose information to third parties?
We do not sell, trade, or otherwise transfer to third parties your personal data. This does not include trusted third parties who assist us in operating our website, conducting our business, providing that such parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to third parties for marketing, advertising, or other uses.
Third Party Links
On some occasions, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. Therefore, we have no responsibility for the contents and activities of these linked sites. However, we seek to protect the integrity of our site and welcome any feedback on these sites.
Children's Online Privacy Protection Act
We comply with the requirements of COPPA (Children’s Online Privacy Protection Act); and the Law of Protection of the Person against the Treatment of your personal data of Costa Rica, we try not to collect information from any person under 16 years of age. Our website, products and services are directed to individuals who are at least 16 years of age or older.
Terms & Conditions
Please also visit our Terms and Conditions section which sets forth the use, disclaimers and limitations of liability governing your use of our website in www.macawlodge.com