Dining
Macaw Lodge
Reservation Policies
Reservation Policies Terms
All reservations must be made through the reservations department in writing, by email, specifying the services required
All reservations require the name of the client and other relevant information of the person due to the stay at the lodge including food restrictions and estimated arrival time.
Upon arrival at the lodge, the client must present a reservation confirmation. The lodge will offer all the services stipulated in the document.
Reservations require full payment in advance.
Payment Policies
High Season: From December 16 to April 30
All reservations must be prepaid at least 7 days before the arrival date.
Low Season: May 1 to December 15.
Full payment must be made 3 days before the arrival date.
Cancellation Policies
High Season: No penalty applies if booking is canceled 7 days prior to arrival.
Low Season: No penalty applies if booking is canceled 3 days prior to arrival.
Important: Cancellations or changes made after those dates are subject to a hotel fee equal to 100 % of the total stay.
Policies for Children
Children under 12 years old are not accepted (we could make specific exceptions)
7 to 11 years old pay only food (as long as they share the same room with their parents when there is an exception from our hotel)
$ 10 breakfast
$ 12 lunch
$ 12 dinner
12 years and older will pay adult rate.
Payment Methods
Payments can be made in cash, by credit card or through bank deposit.
When payment is made through deposit, the reservation is considered as guaranteed only when the reservations department receives a copy of the fax or mail of the deposit with the reservation number and the date of entry. Otherwise, the lodge is not responsible for cancellations
CHECK IN TIME 2:00 PM. DEPARTURE TIME: 12:00 AM.